Complaint Policies and Procedures
Open Seas acknowledges its obligation to respond in writing and on a timely basis to any complaint received regarding a service it offers or an activity in which it engages.
It is our policy to encourage clients to express freely whatever grievances they might have; to assure clients that any such complaints will be taken seriously and addressed promptly and will not be the basis for retaliation against them; and to provide clients with a copy of our Complaint Policies and Procedures Manual, including contact information for the Hague Complaint Registry, at the time clients sign our Adoption Fee and Service Agreement.